Automation in the Workplace to Increase
One of 2022’s top strategic technology trends as listed by Gartner is hyperautomation: a disciplined, business-driven approach to rapidly identify, vet, and automate as many business and IT processes as possible. According to Gartner, hyperautomation enables scalability, remote operation, and business model improvement.
Automation holds significant potential, acting as an opportunity to improve the workplace experience of employees across a range of industries. Automation in the workplace exists to improve the lives of employees, not to replace them – let's take a look at some of the potential applications, and the opportunities that come along with automation.
Gartner predicts that by 2024, organizations will adopt at least three out of the twenty process-agnostic types of software that enable hyperautomation.
Organizations are moving away from loosely applied, standalone automation techniques and toward a more integrated, holistic approach to workplace automation. Utilizing automation in an intentional, strategic way works to optimize processes and improve workplace experience across industries.
Take customer service, for example. The 4th edition of the Salesforce State of Service Report shows that “77% of [customer service] agents say automating routine tasks, such as gathering basic information and customer feedback, allows them to focus on more complex work.” Gartner is forecasting a significant increase in investments in chatbots, AI, and analytics in customer service.
McKinsey & Company notes that the activities most susceptible to automation involved physical activities that take place in highly structured and predictable environments, as well as the collection and processing of data. This McKinsey Global Institute Executive Summary finds that these activities make up 51% of activities in the US economy, and they are most prevalent in manufacturing, accommodation and food service, and retail trade.
Automation Increases Employee Satisfaction
A survey conducted by Salesforce reveals that with an increase in workplace automation has come an increase in employee satisfaction. In fact, the results show that 84% of surveyed participants are more satisfied with their company as a result of using automation in the workplace, and 89% are more satisfied with their job.
The research gives insights into four main elements that emerge as a result of automation in the workplace:
Productivity and team collaboration are fueled thanks to increased automation
Employees are able to take on new projects and advance their career more quickly as a result of the time saved through automation
Employees experience increased balance and lower stress levels with the help of automated processes
Automating tasks saves time, while simultaneously reducing errors.
Satisfied employees are productive employees. When people have the opportunity to work in an environment where they can apply their efforts in a way that is useful and engaging, rather than spending time executing repetitive and menial tasks, they experience a noticeable increase in workplace satisfaction.
GlobalDWS provides innovative automated solutions that can enhance your workplace and help your business to thrive. Contact us today to discuss how your workplace can benefit from the implementation of automation.