GlobalDWS Expands GraceBot AI-Enabled Social Robotics Platform with Multilingual Voice Interaction for Long-Term Care
- Yahya Saad
- 23 hours ago
- 4 min read
Building on last year’s PointClickCare integration milestone, GlobalDWS has introduced new multilingual and voice interaction capabilities for the GraceBot AI-Enabled Social Robotics Platform—advancing more inclusive, personalized, and culturally responsive engagement in long-term care and retirement communities.
From EHR Integration to Multilingual Engagement: The Next Chapter for the GraceBot AI-Enabled Social Robotics Platform
Last year, GlobalDWS announced an important milestone for the GraceBot AI-Enabled Social Robotics Platform with the integration of PointClickCare as part of its broader EHR connectivity vision. That milestone helped demonstrate that a social engagement robot could do more than welcome visitors or support front-line interaction. It showed that an AI-Enabled Social Robotics Platform could connect to care workflows, support staff, improve operational experience, and strengthen engagement across long-term care and retirement communities.
This year, GlobalDWS advanced that story even further.
As Chief Digital Officer at GlobalDWS, I have seen firsthand across multiple deployments that our customers are asking for social engagement technology that is more inclusive, more natural, and better aligned with the linguistic and cultural diversity of their communities. GlobalDWS listened closely to that feedback, and it helped shape this next step in the evolution of the GraceBot AI-Enabled Social Robotics Platform.
Following our participation at Together We Care 2026, I am proud to share another important platform milestone: expanded multilingual and voice interaction capabilities for GraceBot. This is more than a feature enhancement. It reflects where the future of social robotics in long-term care is heading — toward more human-centred, culturally responsive, and practically useful engagement.
GlobalDWS Together We Care 2026
At GlobalDWS, we believe the future of the AI-Enabled Social Robotics Platform must reflect the diversity of the communities it serves. Canada is one of the most linguistically diverse countries in the world. As reflected in the supporting material compiled for this announcement, one in four Canadians had at least one mother tongue other than English or French, and among Canadians aged 75 and older, 27% had a mother tongue other than English or French. Those realities matter in long-term care, retirement living, and other care environments where communication, comfort, and familiarity play an essential role in the resident and family experience.
The GraceBot AI-Enabled Social Robotics Platform now supports more than 70 languages, along with voice-based content delivery, accent options, and voice-pitch customization. These capabilities go beyond simple translation. They allow organizations to provide greetings, reminders, guided interactions, announcements, informational support, wellness engagement, and conversational experiences in ways that feel more natural, more familiar, and more accessible to diverse communities.
What makes this advancement especially meaningful is that it strengthens GraceBot’s role not only as a social engagement robot, but as a broader AI-Enabled Social Robotics Platform designed for real-world care environments. The platform continues to evolve to support resident engagement, visitor experience, staff communication, and smarter workflows in ways that are practical, scalable, and aligned with the needs of care providers.
This is also an important step for the market itself.
Last year, the story was about PointClickCare integration and demonstrating that social robotics could connect to operational systems and care workflows. This year, the story is about expanding the engagement layer of the platform through multilingual communication and voice interaction. Together, these milestones show how the GraceBot AI-Enabled Social Robotics Platform is evolving across both operational and human engagement dimensions.
For long-term care and retirement communities, the value is clear. A multilingual social engagement robot can help reduce communication barriers, create more welcoming first impressions, improve accessibility, and support more personalized engagement for residents, families, staff, and visitors. It can also help organizations deliver more consistent communication and interaction without adding pressure to already stretched teams.
At GlobalDWS, we see multilingual AI not as a secondary feature, but as a strategic capability. As organizations continue looking for ways to improve resident engagement while also reflecting the cultural and linguistic realities of modern Canada, multilingual support becomes an essential part of meaningful innovation in care.
Through the GraceBot AI-Enabled Social Robotics Platform, our goal is not simply to build a robot that speaks. Our goal is to build a platform that helps care communities connect more effectively with people — through language, through voice, through workflow integration, and through a more inclusive engagement experience.
This latest milestone reflects our continued investment in building AI-powered social robotics solutions that do more than automate tasks. They help elevate human connection.
As expectations continue to rise around person-centred care, cultural responsiveness, and technology-enabled engagement, GlobalDWS is proud to continue advancing the GraceBot AI-Enabled Social Robotics Platform as part of the future of social robotics, resident engagement technology, and AI in long-term care.
This is not just about adding more languages.
It is about making the GraceBot AI-Enabled Social Robotics Platform more inclusive, more natural, and more meaningful for the communities it serves.
Closing call to action
To learn more about the GraceBot AI-Enabled Social Robotics Platform, including its multilingual voice interaction capabilities, social engagement robot applications, and PointClickCare integration vision for long-term care and retirement communities, connect with the GlobalDWS team or visit our GraceBot platform page.
References
• Together We Care 2026 Convention. Event details and venue information. https://www.together-we-care.com/2026/EventInfo
• Together We Care 2026 Program. Session and programming themes for March 23-25, 2026. https://www.together-we-care.com/2026/EventProgram
• Statistics Canada. "While English and French are still the main languages spoken in Canada, the country's linguistic diversity continues to grow." Daily, August 17, 2022. https://www150.statcan.gc.ca/n1/daily-quotidien/220817/dq220817a-eng.htm
• Statistics Canada. "Differences in living arrangements of older seniors by ethnocultural characteristics." May 26, 2021. https://www150.statcan.gc.ca/n1/pub/36-28-0001/2021005/article/00003-eng.htm
• GlobalDWS. Social Robots | GraceBot page and Connected Compassion blog page used as visual and tone references. https://www.globaldws.com/robots/socialrobots ; https://www.globaldws.com/post/connected-compassion-canada-s-first-social-robot-check-in-powered-by-pointclickcare
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